Q: What is CMA High Speed Internet service?
A: CMA High Speed Internet is fast, reliable, always-on, cable Internet service. The service includes many great features, like email and web hosting, and with CMA High Speed Internet you will experience the Internet at speeds you’ll have to see to believe. Web pages load in a flash and files download within seconds. CMA High Speed Internet is also affordable, with many different levels of service available to fit any budget.

Q: Why would I choose CMA High Speed Internet over a competing service?
A: Speed, service, and support. CMA High Speed Internet provides a super-fast connection to the Internet, best in-class service and 24/7/365 technical support. By supporting local business, you will also contribute to the local economy and receive a more personalized service. Sign up with a national company, and you’ll soon realize that you’re just an account number in their system.

Q: What are the advantages of CMA High Speed Internet compared to DSL?
A: Performance and reliability. Unlike cable modem service, the performance of DSL is location-based. Distance from the DSL provider’s Central Office (CO) determines the level of speed a DSL customer will receive. The greater the distance, the greater the degradation of speed. CMA Communications’ High Speed Internet service delivers high performance levels no matter where a customer’s home is located.

Value. CMA High Speed Internet offers an always-on broadband connection with great features like multiple email addresses (and access to WebMail to check email while traveling), web space, news, and premium 24/7/365 technical support.

Q: What do I need to set-up CMA High Speed Internet service?
A: You will need to own a computer with a NIC or Ethernet card in it. CMA will provide you with all the other equipment required to set up your High Speed Internet connection (cable modem, cable outlet/wires, etc.). The minimum system requirements can be viewed in the Requirements page.

Q: Can I use my laptop?
A: Yes, provided it meets the minimum configuration requirements.

Q: Can I use other TCP/IP program?
A: Any standard TCP/IP software will work with the CMA Communications network, and appropriate configuration parameters will be made available.

Q: What Web browsers does CMA High Speed Internet support?
A: CMA Communications currently supports almost all HTTP compliant web browsers (Internet Explorer, Netscape Communicator, Mozilla, Firefox, Opera, Safari, etc.).

Q: Does the CMA High Speed Internet service include chat and newsgroup options?
A: Yes, the CMA High Speed Internet offers access to newsgroups (limited to no binaries) on the Internet. The connection does not include a chat service, but will provide you with access to any chat programs that you may have signed up for, such as MSN Messenger, ICQ, and Yahoo Messenger.

Q: Can I have multiple email addresses with CMA High Speed Internet?
A: Yes! All CMA High Speed Internet accounts allow you to set up multiple email addresses. After your initial account has been set up, just click on the “My Account” link in the “Tech Support” section of the local news portal page to set up additional email addresses. If you are unsure how many email addresses are included with your account, call your local CMA office.

Q: Can I access my CMA High Speed Internet email away from home?
A: Yes! Using WebMail, you can access your email anywhere that Internet access is available.

Q: Is Technical Support available for CMA High Speed Internet service?
A: Friendly, knowledgeable technical support representatives are available via toll-free phone, 24 hours a day, 7 days a week, 365 days a year. Comprehensive online support is also available via the “Tech Support” link in the menu at the top of the local news portal page.

Q: How secure is my CMA High Speed Internet connection?
A: From a security perspective, cable modem networks are not very different from analog modem based dial-up networks. They connect customers to Internet Service Providers and the Internet using IP as their network protocol. However, cable modems are more attractive to hackers for the same reasons that make them more attractive to customers. The ease of connection and available bandwidth of these networks often results in customers staying online much longer, making them more vulnerable to hack attempts. Fortunately, there are precautions you can take to improve the security of your connection, such as firewall software. It is strongly recommended that you install commercially available firewall and anti-virus software on your computer. To find out more about such products, check with your local computer retailer. Some firewall products are even available free of charge for personal use. More info can be found under the “Learn how to secure your system” link in the “Tech Support” section of the local news portal page.

Q: Does CMA High Speed Internet service include parental control features?
A: CMA High Speed Internet service includes email filtering for spam (unsolicited email), which often contains objectionable content. However, CMA Communications does not provide parental control features for web browsing or instant messaging. If you wish to block certain types of content for these web applications, you should visit your local computer software retailer to see what options are available.

Q: How do TV reception problems affect CMA High Speed Internet service?
A: If a TV reception problem is caused by cable signal interference, it may also temporarily affect CMA High Speed Internet service. In these situations, a professional technician may have to be dispatched to your home to correct the problem. If the reception problem originates from the source of the broadcast, your Internet service will not be affected.

Q: Will speed suffer as the CMA subscribership increases?
A: No. The CMA Communications network is shared, but extra capacity is added as more subscribers sign up. CMA closely monitors network usage at all times.